Important notice

Upcoming changes to products and transaction fees


We are making some changes to the products and services we offer and you’ll see many improvements as well as receive a more consistent experience. These changes are a result of work we are doing to keep things simple and serve you better.

Effective Dec. 1, 2018, the following transaction fees will apply to our products and services:


The fees below apply any time you make more transactions on your account than your plan allows per month.

Transaction Description Chequing accounts Savings accounts High-interest
savings account
Cheque clearing $1.00 N/A N/A
Interac® direct payment $1.00 $1.00 $5.00
Interac® online payment $1.00 $1.00 $5.00
In-branch withdrawal $1.00 $1.00 $5.00
In-branch transfer $1.00 $1.00 $5.00
In-branch bill payment $2.00 $2.00 $5.00
Electronic transfer FREE FREE FREE
Electronic bill payment FREE $1.00 $5.00
Pre-authorized debit $1.00 $1.00 $5.00
EXCHANGE® / ACCULINK® ATM withdrawal $1.00 $1.00 $5.00


The fees below apply at the time of transaction.

Transaction Description Chequing accounts Savings accounts High-interest
savings account
Interac® ATM withdrawal $2.00 $2.00 $6.00
US / International Cirrus® ATM withdrawal $3.00 $3.00 $7.00
Send Interac e-Transfer® $1.00 $1.00 $5.00
Send Me-to-Me transfer $1.00 $1.00 $5.00
Office cheque / foreign draft $8.00 $8.00 $8.00


Important to note:

The Simply Free Account® and Redfrog® chequing accounts will continue to have free unlimited transactions per month, including Interac e-Transfer® transactions.

For low fee chequing and community organization accounts; all cheque transactions are now included within the overall monthly transaction limit.

Some other changes that may be applicable to you:

  • Term Deposits:
    • Our Prime Rider® term deposit product will be renamed to PRIMECONNECT™.
    • Term deposit renewal notices will no longer be mailed. You will continue to receive notification of maturing terms in online banking.
    • The specific registered plan types (RRSP, RIF, LIF, etc.) will no longer be reflected in the term product name. This will now display as Registered in online banking and on statements.
    • New low minimum of $500 for all term deposit types.
  • Changes to loan product descriptions:
    • Personal Secured and Personal Unsecured loans will now be called Personal Loan.
    • The Readvanceable RRSP loan is now simply called Readvanceable Loan.


To better understand how these changes may impact you, we always recommend reviewing your accounts with your local branch or calling 1-888-597-6083.