Reporting an Emergency Home Claim

Hopefully you never have to experience damage to your property. But, if disaster strikes, we are always here to help you.

• If you are experiencing a fire, or a burglary, get out of your building and call 911 first.
• If you have water or external house damage, do what you can to prevent any further damage.
• If you know of a contractor who can help quickly, consider calling them. If not, don't worry, we can help.

Report an emergency home claim:

• Call us at our toll-free number 1-800-611-2277 (in Canada). Your call will be answered 24 hours a day, 7 days a week.
• Or you can also call us locally at 604-539-7077 (Monday-Friday—8:30am to 5:00pm).

Reporting a Non-emergency Home Claim or Inquiring About Your Existing Claim

Here are some of the things you'll need to gather:

• Your details including your policy number, or claim number.
• Details of any third parties involved.
• An indication of the value of the claim, such as purchase price, replacement cost, repair costs, or the extent of the damage.
• We also recommend you try to locate your insurance policy documents to check what's covered.

If we have acknowledged your claim already please contact the number given on the acknowledgement.

By phone

• Call us at our toll-free number 1-800-611-2277 (in Canada). Your call will be answered 24 hours a day, 7 days a week.
• Or you can also call us locally at 604-539-7077 (Monday-Friday—8:30am to 5:00pm).

By e-mail

• You can send us an email to claims@firstwestcu.ca, please note this is for non-emergency claims only.

After you contact us, we will do the following for you:

• Answer any questions about your policy
• Contact insurance companies if needed
• Arrange for repairs from a restoration company for you if needed
• Represent you to resolve any potential questions or issues during the claim process
• Help you find other accommodation if needed

What to do if a disaster strikes

We've partnered with FirstOnSite Restoration, Canada's leading restoration company, and they've designed a homeowner's guide to help you work effectively through all the stages of the restoration process. Hopefully you will never need to use this guide. But if you do, we hope you'll find it helpful.

View Homeowner's Guide to Disaster Recovery

Reporting an Auto Claim

If your vehicle has been damaged or involved in an incident, you must report it to ICBC.

To report your ICBC auto insurance claim contact ICBC-Dial-a-Claim:

• Lower mainland: 604-520-8222
• Toll free 1-800-910-4222

Website: www.icbc.com

More information

You can also find information from ICBC on steps for a claim here.

Note for some claims, ICBC also allows you to report a claim online.

For private insurance claims

If you have private insurance above the ICBC basic coverage, contact your insurer directly:

Family Insurance
Phone (outside BC toll-free): 1-800-661-4404
Phone (local): 604-681-6123
Website: www.familyins.com

Reporting a Travel Claim

Even when you've planned your trip down to the last detail, the unexpected can happen.

For assistance with your claim contact your insurer directly:

Allianz Global Assistance Insurance

• Canada/USA: 1-800-995-1662 (toll free) or 416-340-0049 (collect)
• Worldwide toll free: 00-800-842-08420 or 800-842-08420
• Worldwide collect: 1-416-340-0049

Reporting an Emergency Business Claim

We are always here to help you.

• If you are experiencing a fire, or a burglary, get out of your building and call 911 first.
• If you have water or external property damage, do what you can to prevent any further damage.
• If you know of a contractor who can help quickly, consider calling them. If not, don't worry, we can help.

Report an emergency claim:

• Call us at our toll-free number 1-800-611-2277 (in Canada). Your call will be answered 24 hours a day, 7 days a week.
• Or you can also call us locally at 604-539-7077 (Monday-Friday—8:30am to 5:00pm).

Reporting a Non-emergency Claim or Inquiring About Your Existing Claim

Here are some of the things you'll need to gather:

• Your details including your policy number, or claim number.
• Details of any third parties involved.
• An indication of the value of the claim, such as purchase price, replacement cost, repair costs, or the extent of the damage.
• We also recommend you try to locate your insurance policy documents to check what's covered.

If we have acknowledged your claim already please contact the number given on the acknowledgement.

By phone

• Call us at our toll-free number 1-800-611-2277 (in Canada). Your call will be answered 24 hours a day, 7 days a week.
• Or you can also call us locally at 604-539-7077 (Monday-Friday—8:30am to 5:00pm).

By e-mail

• You can send us an email to claims@firstwestcu.ca, please note this is for non-emergency claims only.

After you contact us, we will do the following for you:

• Answer any questions about your policy
• Contact insurance companies if needed
• Arrange for repairs from a restoration company for you if needed
• Represent you to resolve any potential questions or issues during the claim process