We’re here for you. As the COVID-19 situation evolves, our top priority is the health and well-being of our members, employees and communities. We will continue providing the essential banking services you need and the expert financial advice you rely on through these times of uncertainty, while also doing our part to prevent transmission in the community.

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Latest Updates

  • March 26 : Latest update on our ongoing response to COVID-19

    We want to take a moment to update you on some of the most recent changes we're making to support your health and financial wellbeing at Envision Financial, a division of First West Credit Union .... Read More

  • March 20 : Message from our President, David Lanphear

    With the current concern over COVID-19 (coronavirus), I want you to know that Envision Financial is here for you. I've prepared this important message together with my First West Credit Union counterparts Paulo Araujo and Kendall Gross — please take five minutes to read it and learn more about how we can help you .... Read More

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Visit our FAQs for more information on current financial relief measures, as well as other frequently asked questions. 

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Member Advice Centre

Call 1-888-597-6083 and speak to one of our financial experts Monday to Friday 8:00 a.m. to 8:00 p.m., Saturday 8:30 a.m. to 4:00 p.m., and Sunday 12:00 p.m. to 4:00 p.m.

*Closed Friday, April 10 and Sunday, April 12 for Easter Holiday

We appreciate your patience if call volumes are higher than normal during this time.

Alternatively, send us a message and we'll get in touch with you.

Updated Branch Hours

Some of our branches may have reduced hours or may be closed as we do our part to prevent the transmission of COVID-19 (coronavirus) in our communities. 

Our ATMs remain accessible 24 hours a day, seven days a week. Remember, you can use any ATM on the Exchange network, free of charge – this includes ATMs of most other credit unions, HSBC and others.

Ways to Bank Online

You can use our online and mobile banking services to do most of your banking anytime, anywhere. If you're not yet using our digital services, please contact our Member Advice Centre to get set up.

  • Check your balance & transactions
  • Transfer funds between accounts
  • Pay a bill
  • Manage your credit cards
  • Deposit a cheque using the mobile app

Guides & Tutorials

If you're new to online or mobile banking, these resources can help you get started and guide you through the features.

​Helping with Financial Hardship

The COVID-19 situation may produce new financial challenges or unexpected hardships. Envision Financial has a well-established program called Back on Track, which is geared to helping provide financial relief (in the form of payment reduction or deferment) for members who find themselves unable to meet the terms of their loans or mortgages.

Applying for Financial Relief

Wondering how financial relief programs work and if they're an option for you? Read more to see if you are eligible

Financial Relief for Businesses

We’re here to support our many local business and commercial members through unexpected COVID-19-related difficulties. If your business has suffered adverse economic effects because of COVID-19, talk to us.

Protect Yourself

During times of instability, fraudsters double down on their efforts to take advantage of people when they’re vulnerable. It’s important that our members remain safe and secure online.​

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​Supporting Our Communities

Our credit union has recently donated $20,623 to Food Banks B.C. and we’re expediting funding commitments to charitable partners—getting them the support they need now. We’re also forging new alliances to bolster the efforts of organizations that are providing emergency relief to those impacted by COVID-19.

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Everything is easier with a little help.

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