Call 1-888-597-6083 and speak to one of our financial experts Monday to Friday 8:00 a.m. to 8:00 p.m., Saturday 8:30 a.m. to 4:00 p.m., and Sunday 11:00 a.m. to 3:00 p.m.

We appreciate your patience if call volumes are higher than normal during this time.

Alternatively, send us a message and we'll get in touch with you.

Some of our branches may remain closed as we take a slow and thoughtful approach to branch reopening. We appreciate your patience as we continue to do our part to prevent the transmission of COVID-19 (coronavirus) in our communities. 

Our ATMs remain accessible 24 hours a day, seven days a week. Remember, you can use any ATM on the Exchange network, free of charge – this includes ATMs of most other credit unions, HSBC and others.

You can use our online and mobile banking services to do most of your banking anytime, anywhere. If you're not yet using our digital services, please contact our Member Advice Centre to get set up.

• Check your balance & transactions
• Transfer funds between accounts
  
• Pay a bill
• Manage your credit cards
• Deposit a cheque using the mobile app

The evolving COVID-19 situation continues to produce financial challenges our members. If you find yourself in a situation where you're struggling financially, please talk to us. Our team of expert advisors are here to help you find solutions.

We’re here to support our many local business and commercial members through unexpected COVID-19-related difficulties. If your business has suffered adverse economic effects because of COVID-19, talk to us.

During times of instability, fraudsters double down on their efforts to take advantage of people when they’re vulnerable. It’s important that our members remain safe and secure online.​

Our top priority has always been the health and well-being of our members, employees and communities and we’ll continue to provide the essential banking services you need and the expert financial advice you rely on through these times of uncertainty.

First West Foundation, the philanthropic partner of First West Credit Union recently launched a rapid deployment Community Response Fund granting $264,000 to charitable organizations impacted by the pandemic. The Fund supported charities focused on food security and basic needs for youth, families and seniors in communities Envision Financial serves.

We believe in the power of partnership and work closely with Food Banks B.C. and other charitable partners to get them the support they need to continue their missions of addressing food security and basic needs for our communities most vulnerable populations.