Your Envision Financial Mastercard® from Collabria

Envision Financial Mastercard

 

We’re always looking for ways to provide our members with remarkable experiences. That’s why we recently transitioned to our new credit card provider Collabria to provide you with an enhanced Mastercard offering.

Whether you received a replacement card as part of the transition from our previous credit card provider, CUETS—or are new to our credit card offering altogether—the details below will assist you as you navigate your new Mastercard.

 

Card Details

Card and PIN
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If I've received multiple cards, how can I tell which PIN belongs with which card? You can tell the two apart by looking at the card carrier (the letter your replacement card is attached to) information below the credit union and cardholder name. Below this, is a line that includes alphabetic characters and numbers and the last group of numbers will align to the numbers on the appropriate PIN mailer as shown in the samples below.

Card carrier sample

PIN mailer sample

What should I do if my card or PIN isn't working? Contact Collabria Support at 1-855-341-4643 - the number that appears on the back of your new Mastercard.

My new Mastercard was declined when I used it. What should I do? First, ensure you have activated your card. Refer to the “Activating Your New Card” tab above. If you have completed the activation steps, contact Collabria Support at 1-855-341-4643 - the number that appears on the back of your new Mastercard.

Insurance coverage
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What insurance coverage does my Mastercard from Collabria provide? To verify your insurance coverage, please review the insurance certificate you received with your card. If you have any questions or concerns, contact the insurance provider outlined on that insurance certificate. Important information on this can also be found near the bottom of the features and benefits section of your replacement card type.

Previous account details
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Will my previous credit card account details and/or rewards points transfer to my new Mastercard from Collabria? Yes, however, the transfer of your account information and/or rewards points will only take place if you went through the transition from an Envision Financial CUETS Mastercard to the new replacement Mastercard received from Collabria. If so—upon activation of your Mastercard from Collabria—your balance details, statements and transaction history and, if applicable, reward points will transfer to your new card. You can find transactions and statements online at mycardinfo.com.

Features and benefits of your new card
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If you would like to know more about the features and benefits of your replacement card(s), click here.

Activating Your New Card

 

To activate your card, simply choose the option below best suited to your situation for detailed instructions.

 

I want to activate my Mastercard as quick and simple as possible.
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Online

  1. Visit mycardinfo.com
  2. Click Enroll located below the Login button.
  3. Follow the steps to create a profile.
  4. Click, “Yes” when you receive the “Card Activation Query” message.
  5. Enter the three digit code on the back of your new Mastercard and Expiration Date and press “CONTINUE”.
  6. Your card is activated once the screen displays the, “Your card has been activated.” Message.

By phone

  1. Call the automated card activation service at the number that appears on the sticker on the front of your new card: 1-866-498-3840
  2. Follow the prompts including entering your card number, birth year, birth day and month and the security code that appears on the back of your new card.
  3. The system will confirm the card activation was successful or will transfer you to a live agent to complete the activation.
  4. Do not select the option to change PIN online. Using the PIN mailed to you is simpler.
  5. Discard the sticker from the front of your card after activation.
  6. You can now immediately use your Mastercard by using its tap functionality or by entering the PIN mailed to you.

If at any time you’d like to change your PIN, you can do so by completing a “PIN CHANGE” transaction at any EXCHANGE ATM that is enabled to accept Mastercard, including any Envision Financial ATM.

I do not like the PIN I've been sent and want to change it upon activation of my new Mastercard.
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Don’t like the PIN you’ve received? No problem. You can change it after activation at any EXCHANGE ATM enabled to accept Mastercard, including any Envision Financial ATM. Here’s how:

  1. Take your newly activated replacement card and the PIN information that was sent to you to any EXCHANGE ATM enabled to accept Mastercard, including any Envision Financial ATM.
  2. Complete a "PIN CHANGE" transaction.
  3. You can now immediately use your Mastercard by using its tap functionality or by entering your new PIN.

I did not receive or have misplaced my PIN.
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If you didn’t receive your new PIN in the mail or you’ve misplaced or forgotten it, not a problem. You can select a new one during the activation process. Here’s how:

  1. Call the automated card activation service at the number that appears on the sticker on the front of your new card: 1-866-498-3840
  2. Follow the prompts including entering your card number, birth year, birth day and month and card the security code that appears on the back of your new card.
  3. The system will confirm the card activation was successful or will transfer you to a live agent to complete the activation.
  4. You will be provided with an option to change your PIN. Press “1” to “Change PIN” and follow the prompts.
  5. The system will confirm the PIN change was successful or will transfer you to a live agent to complete the PIN change.
  6. Your first purchase must be made at an in-store terminal as follows:
    1. Insert your card into the merchant’s payment device (tap functionality will not work).
    2. Complete three PIN entries at a POS terminal.
    3. The first two entries will fail and the third will activate your new PIN and complete your purchase.
  7. Your future Mastercard purchases can now be completed by using its tap functionality or by entering your new PIN only once.

I did not receive or have misplaced my Mastercard.
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Not to worry. You can have a replacement card sent to you by following these steps:

  1. Call Collabria Support at 1-855-341-4643.
  2. Follow the prompts, selecting “lost or stolen credit card”.
  3. You will be transferred to a representative who will assist and advise how a card will be re-issued, including an option to rush delivery.
  4. Once you’ve received your new card and PIN information, activate it by choosing the instructions provided here that are best suited for your situation.

Managing Your Card

Requesting a different card
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What if my Mastercard doesn't meet my needs? We have a wide-variety of new card options for you to choose from if you feel you’re the card you’ve received doesn’t meet your needs. Simply contact Collabria Support at 1-855-341-4643—the number that appears on the back of your new Mastercard—to review the card options available to you. Rest assured, they will ensure past transactions and rewards points (if any) are transferred to your new card.

Credit limit and interest rates
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How do I request a change to my credit limit? After you have activated your new Collabria Mastercard, you can apply for a different credit limit by contacting Collabria Support at 1-855-341-4643—the number that appears on the back of your new Mastercard.

Pre-authorized and recurring transactions
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How do I update per-authorized and recurring transactions from my previous card to my new card? To avoid any declines from your previous credit card account, you will need to contact all vendors you previously had pre-authorized payments set-up with as soon as possible to provide your new credit card details.

Online access
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How do I get online access to my credit card account? Visit mycardinfo.com and register your new credit card. If you have multiple card types, you will need to register each separately. Within mycardinfo.com you can view transactions, reward point balance and statements, make payments and set up fraud and travel alerts.

How can I connect this card into my online banking with MoneyView™? Unfortunately, this functionality is not currently available. However, you will be able to manage your account including payments, viewing balances and transactions and if applicable, reward points, by registering with mycardinfo.com.

Payments
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How do I make payments to my credit card account? There are three ways to make a payment to your credit card account. The fastest and recommended approach is to register with mycardinfo.com to make a payment from your account or call Collabria customer support with your account information. Alternatively, you can pay in-person at any Envision Financial branch or via online bill payment, both of which can take up to 5 business days to process.

I received notification that a pre-authorized transaction was declined. What do I do? Contact the vendor to ensure they have your updated credit card information. Also, be sure to contact any other vendors you have pre-authorized transactions set up with to provide your new credit card information.

My payment or transaction didn't show up. What do I do? Contact Collabria Support at 1-855-341-4643—the number that appears on the back of your new Mastercard.

Cash advances
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Where can I get a cash advance? Cash advances can be completed at any EXCHANGE ATM including any Envision Financial ATM. Cardholders can withdraw up to $800 per day as a cash advance based on ATM limits, subject to your credit limit availability. Please reach out to Collabria Support at 1-855-341-4643 for further details.

Reward points
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Where do I find my reward points balance? You can find your rewards points balance by registering on the rewards site collabriacreditcards.ca/cashrewards or through mycardinfo.com.

How do I redeem my points? To explore rewards or redeem your points, visit collabriacreditcards.ca/cashrewards.

Optimize your rewards

Check out these tips for getting more out of your rewards program:

  • Take advantage of the Cash Back option for travel-related purchases. Simply, book your travel using your card to benefit from the insurance coverage your card offers, and request CASH BACK to pay it off. This leaves you with flexibility to book the travel you desire.
  • Fill ‘er up! Use your Collabria Cash Back Mastercard® for gas purchases to get DOUBLE points.
  • Travelling to the United States or a foreign country? Use your Collabria Travel Rewards Gold® and get DOUBLE points for all purchases made in foreign funds.
  • Purchasing merchandise? Price check within and outside of the rewards program. It may be beneficial to request Cash Back and purchase the item directly.

 

Need help?

If you have questions about your card, please contact Collabria Cardholder Support at 1-855-341-4643 and a representative will be happy to assist you.



 

The Envision Financial Mastercard is issued by Collabria Financial Services Inc. pursuant to a license from Mastercard International Incorporated. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated.