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    WE'RE ALWAYS IMPROVING OUR DIGITAL EXPERIENCE. ​​LIKE ALL THE TIME.

    ​​We are continually trying, testing, learning and listening because meeting your needs matters most.

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    WHAT WE'RE DOING TO BRING YOU MORE


    In 2019, we upgraded the foundation we use for our website and digital banking services so that we can now offer you more. More features, more accessibility, and more value.

    Now that we've got the latest technology behind us, it's time to test and learn. We've started with a fully optimized website and an online/app banking experience which includes the most commonly used features.

    While we test and learn, we're hoping to get your feedback. We want to know if you think we're on track to delivering online services that meet your needs.

    Currently, you can still use our former online/app banking services alongside our new digital experiences. But, once our new digital services are more robust with features, we'll be retiring these older services so we can focus on providing you with even more.

    Throughout 2020 and beyond, we will be focused on bringing ongoing improvements to our digital experience so we are continually bringing you the digital banking services you value most.


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    WHAT WE'RE WORKING ON


    ​Here’s a snapshot of some of the new features and enhancements you can expect to see on our new digital experience in the coming months. Check back often as we'll be updating you on what's coming regularly.


    Order cheques

    Ordering new personal cheques will be a snap with our online cheque order service coming soon.

    More options

    Check out the menu often for new options to make your online banking experience even better.

    Stop cheques & pre-authorized payments

    Soon you'll be able to stop cheques and pre-authorized payments that have not yet cleared your account.


    RECENTLY ADDED FEATURES


    ​Here are some of the new features and enhancements we've recently added to our new digital experience.


    Scheduled & recurring e-Transfers

    Now you can send or request money immediately, on a future date, or on a recurring internal.

    Open a new account

    Now you can add a chequing, savings, or term deposit account to your existing membership.

    Manage your account view

    Now you can choose to hide or show accounts in your account listings for online banking services. Plus you can  indicate your regularly used accounts for quick access.

    LET US KNOW WHAT YOU THINK

    Your thoughts are important in helping us create a better online experience for everyone. Let us know what you think.

    SEND US YOUR FEEDBACK
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      Download the new app today 

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    Check out our new online banking experience

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    WE'RE HERE FOR YOU

    Everything is easier with a little help.

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    First West Credit Union