We always recommend having text and email enabled so you can receive 2SV codes. That way you can get your code whether you’re connected to WiFi or using your cellular data. If you have your email set up to receive 2SV codes, please connect to the Internet and obtain your code.
If you can't obtain your code, we will assist you in gaining access to your account, provided we are able to verify your identity over the phone.
- If you're travelling within the USA, please call us at 1-888-597-6083
- If you’re travelling outside of Canada and the USA, please call 1-604-546-0374 but note that long distance charges may apply. Also please be aware that certain countries or parts of countries are restricting calls to or from Canada and your call might not be completed.