Switching Is Easy With ClickSWITCH

How long will it take to switch payments?

Switching your payments (and deposits) within the ClickSWITCH portal can be completed in under 10 minutes. The timing for the actual switch of each payment will vary depending on the type of payment, payee and the method needed to switch the payment. Automated payments and direct deposits typically take between 5-15 business days to switch, but can be faster with certain payees. It’s always a good idea to review the switch status page for the most current information regarding each switch.

Do payees need to be contacted to confirm the switch?

If a switch shows as “Completed”, there’s no need to contact the payee. For switches marked as “Mailed” for more than 15 business days, you may want to contact the payee to confirm the status.

Note: Some billers require payment switches be completed directly with them. In these cases, they may not accept the switch request via ClickSWITCH. For example, ICBC payments requires members to initiate their request through their autoplan broker directly. This is a policy limitation by the source institutions.

Does ClickSWITCH work with direct deposit?

Yes. Indicate the type of direct deposit to be switched and complete the required information. Some employers and government agencies require direct deposit switches be completed directly with them. In these cases, they may not accept the switch request via ClickSWITCH and you will need to contact your payroll department.

Service Canada no longer processes or accepts forms with an electronic signature. This affects requests for Old Age Pension (OAP) or Canada Pension Plan (CPP) transfers.

Going forward, there could be up to four options for account holders to switch their account information. The options will be determined based on the agency selected within the ClickSWITCH database:

Print the form, provide a 'wet' signature & mail in the form (Could take over 12 weeks to process)
Call Service Canada directly 1-800-277-9914
Complete the online form: Service Canada
Or visit a local Service Canada office, in person

How do I know a payment has been switched?

The easiest way to check the progress of a switch is to look at the “Status” column within the ClickSWITCH portal. Switches that have been completed and confirmed by payees will display a “Completed” status. Switches that are still in process will display a “Mailed” status.

For switches that have a mailed status for 15 business days or more, we recommend contacting the payee directly to confirm the switch status. If you have opted to receive status emails, you should receive a "Switch completed" email notification.

Can I use ClickSWITCH to switch pre-authorized credit card payments or debits?

Can I use ClickSWITCH to transfer pre-authorized payments (i.e. Netflix subscription) currently coming from a credit card account to a chequing/savings account at Envision Financial?
Yes. As long as the payee accepts a chequing/savings account as the payment method.

Can I use ClickSWITCH to transfer pre-authorized payments TO a credit card account (i.e. Collabria Mastercard)?
No. The destination account for the ClickSWITCH service must be an active Canadian currency chequing or savings account.

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​SWITCHING IS EASY WITH CLICKSWITCH​®

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HOW IT WORKS

​NOT A MEMBER?

Need help?

​What do I need to enroll in ClickSWITCH?

​​How long will it take to switch payments?

​​Is there a cost to using ClickSWITCH?

Do payees need to be contacted to confirm the switch?

​Does ClickSWITCH work with direct deposit?

​One of the switches has an "Action Needed" status. What does this mean?

​​Why is a billing account number required?

​​How do I know a payment has been switched?

​​Can ClickSWITCH be used to process switches outside of Canada and the U.S.?

​Can I use ClickSWITCH to switch pre-authorized credit card payments or debits?

​Can I edit my email address in the ClickSWITCH portal?

​​If I do not have access to online banking, can I still use ClickSWITCH?

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GET $1,000 CASH BACK^†

SWITCHING IS EASY WITH CLICKSWITCH®

NOT A MEMBER?

What do I need to enroll in ClickSWITCH?

How long will it take to switch payments?

Is there a cost to using ClickSWITCH?

Does ClickSWITCH work with direct deposit?

One of the switches has an "Action Needed" status. What does this mean?

Why is a billing account number required?

How do I know a payment has been switched?

Can ClickSWITCH be used to process switches outside of Canada and the U.S.?

Can I use ClickSWITCH to switch pre-authorized credit card payments or debits?

Can I edit my email address in the ClickSWITCH portal?

If I do not have access to online banking, can I still use ClickSWITCH?