You need to have access to online banking with an eligible chequing or savings account (like our Simply Free Account). US currency accounts are not eligible for the ClickSWITCH service. A collection of previous statements of automated payments and direct deposits is the best source for information to get started with the transfer. 

Switching your payments (and deposits) within the ClickSWITCH portal can be completed in under 10 minutes. The timing for the actual switch of each payment will vary depending on the type of payment, payee and the method needed to switch the payment. Automated payments and direct deposits typically take between 5-15 business days to switch, but can be faster with certain payees. It’s always a good idea to review the switch status page for the most current information regarding each switch.

If a switch shows as “Completed”, there’s no need to contact the payee. For switches marked as “Mailed” for more than 15 business days, you may want to contact the payee to confirm the status.

Note: Some billers require payment switches be completed directly with them. In these cases, they may not accept the switch request via ClickSWITCH. For example, ICBC payments requires members to initiate their request through their autoplan broker directly. This is a policy limitation by the source institutions.

If a switch shows as “Completed”, there’s no need to contact the payee. For switches marked as “Mailed” for more than 15 business days, you may want to contact the payee to confirm the status.

Note: Some billers require payment switches be completed directly with them. In these cases, they may not accept the switch request via ClickSWITCH. For example, ICBC payments requires members to initiate their request through their autoplan broker directly. This is a policy limitation by the source institutions.

Yes. Indicate the type of direct deposit to be switched and complete the required information. Some employers and government agencies require direct deposit switches be completed directly with them. In these cases, they may not accept the switch request via ClickSWITCH and you will need to contact your payroll department.

Service Canada no longer processes or accepts forms with an electronic signature. This affects requests for Old Age Pension (OAP) or Canada Pension Plan (CPP) transfers.

Going forward, there could be up to four options for account holders to switch their account information. The options will be determined based on the agency selected within the ClickSWITCH database:

1. Print the form, provide a 'wet' signature & mail in the form (Could take over 12 weeks to process)
2. Call Service Canada directly 1-800-277-9914
3. Complete the online form: Service Canada
4. Or visit a local Service Canada office, in person

Occasionally, after a switch is submitted for processing, the ClickSWITCH research team determines that particular payee requires you to update you banking information with them online. When this happens, the switch will show an “Action Needed” status. To see the details of the action required, you need to click on the Edit icon in the Actions column.

The billing account number is required by the payee to ensure your identity and to update the account information in their system.

When in an active ClickSWITCH session, click on a 'Return to online banking' button on the top left of the ClickSWITCH dashboard display. This will take you back to your online banking session. Remember to also log out of your banking session when you are finished.

Switch Assist, a ClickSWITCH feature, is the ability for you to log in to your former bank or credit union's online banking in order to import pre-authorized debit and credit information automatically to your new Envision Financial account. Some financial institutions may not accept the use of this feature. If the financial institution does accept Switch Assist, then you will be directly connected to the website of the external financial institution, where you will need your login and password credentials.

No. At this time ClickSWITCH can only process switches for companies in Canada, the U.S. and Puerto Rico.

Can I use ClickSWITCH to transfer pre-authorized payments (i.e. Netflix subscription) currently coming from a credit card account to a chequing/savings account at Envision Financial?
​Yes. As long as the payee accepts a chequing/savings account as the payment method.

Can I use ClickSWITCH to transfer pre-authorized payments TO a credit card account (i.e. Collabria Mastercard)?
No. The destination account for the ClickSWITCH service must be an active Canadian currency chequing or savings account.

No. The best way to complete this change is through online banking, under Profile and Preferences > Change Contact Information.

ClickSWITCH will send account closure requests 7 business days prior to the requested closure date selected. This request is only meant to initiate the transfer from the other FI. For account closures submitted over 15 business days, we recommend contacting the transferring FI directly to confirm other requirements to complete the request. The relinquishing institution may have follow up information or forms that have to be completed beforehand.

Yes. The main benefit of initiating switch requests through online banking is the ability to track the status of switches at any time. However, if you prefer we initiate and manage these requests on you behalf, all you need to do is to meet with one of our Financial Advisors in branch or contact our Member Advice Centre at  1-888-597-6083.