DIGITAL UPGRADE SUPPORT CENTRE

Providing helpful, up-to-date information to support your transition to our new online banking platform and mobile app.

DIGITAL UPGRADE SUPPORT CENTRE

Providing helpful, up-to-date information to support your transition to our new online banking platform and mobile app.

A new online experience is on its way in May 2026

We've created a new online banking experience for personal and business banking. It's sophisticated, easy to use and designed to make your financial life easier.

The new experience is smoother and more intuitive, and works the same whether you're on your desktop computer, laptop, tablet or phone. It puts your security first with industry-leading protections and is built to evolve, guided by member feedback.

Key things to know about your transition

We’ve outlined the most important things you’ll need to know as you transition to our new digital banking experience. Review the information below to be fully prepared.

When logging in for the first time

Verify your identity with two-factor authentication (2FA)

During your first time signing in, you’ll receive a one-time security code at the email address or cell phone number we have on file. Without this code, you will be unable to log in to the new experience.

Create a new username and password

When signing in for the first time, you'll create a new username and password that meet updated security requirements. This helps protect your information.

Download the new mobile app and save the new website address

If you use mobile banking, you'll need to download the new app from the Apple App Store or Google Play Store. If you bank on a desktop computer or laptop, be sure to bookmark the new website address for easy access.

! Make sure your information is up to date

Prepare now by ensuring your email address and cell phone number are up-to-date. Log in to the desktop version of online banking (not the mobile app), click on Profile & Settings, click on Change Contact Information then verify that your current cell phone number and email address are correctly entered in the designated fields.

Step-by-step visual guide to updating your information

After you've successfully logged in

Set-up account alerts

Any account alerts you previously set up won't carry over automatically. You can easily set them up again once you've logged in. Low balance alerts will automatically default to $100, and you can update this amount anytime in online banking.

Link Collabria and Aviso accounts

If you use Collabria credit cards or Aviso investments, you'll need to link those services again in the new digital banking experience.

Establish business delegates and consolidated accounts – business members only

Business members will need to set up account delegates again to ensure the right people have appropriate access and re-consolidate any connected accounts.

! Important changes to transfer services

Some transfer features won't be available in our new digital banking experience, including scheduled and recurring Interac® e-Transfer, Member-to-Member transfers, and Business-to-Business transfers.

For a smooth transition to our new online banking platform, we need your current email and cell phone number

When the new platform launches early next year, you’ll receive a one-time security code at the email address or cell phone number we have on file. You’ll need this code to log in for the first time.

Choose one of two options below to verify and update these details.

Option 1: Online banking

Update your details yourself

Log in to the desktop version of online banking (not the mobile app)
Click on Profile & Settings to open the side menu
Click on Change Contact Information
Verify that your current cell phone number and email address are correctly entered in the designated fields

*Important note: Only cell phone numbers entered in the ‘Cell Phone’ field can receive a one-time security code. If you don’t have a cell phone, you’ll receive the one-time security code via the email address we have on file for you.

If updates are required: