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    ACCOUNT ALERTS

     

    Looking for peace of mind in today's digital world?


    Account alerts might be the answer.

    By enabling notifications for unusual transactions or account activity, you can quickly identify and address potential threats, or prevent unwanted fees.

    woman lying on couch, setting up mobile banking alerts


    Stay on top of your account activity

    Account alerts are an easy way to stay on top of your account activity. They're free and easy to set up, you can select the notifications that are most important to you, and you can opt out at any time!

    Get an email, text or both, when important activity happens on your account. For instance:

    • Every time you log in,
    • When your password has been changed,
    • When your account balance falls below an amount you've set,
    • and more!
    • Online Login
      We'll alert you everytime you login to online banking. That way you'll be notified right away if someone other than you gained access to your online banking.
    • Online banking account locked out
      This alert will notify you anytime an incorrect response to your security question has resulted in you account being locked.
    • Personal Access Code (PAC) changed
      If your PAC is changed, we'll alert you. If this transaction wasn't authorized by you, you'll be able to report it to us immediately.
    • Low account balance NEW!
      Beginning the week of September 25, you’ll receive an email alert every time the available balance for your chequing and/or savings accounts falls below $100. This alert keeps you informed of account balances and may help avoid unexpected fees and service charges. You can customize these preferences today already. Change the $100 threshold to any amount, receive a text message instead of an email, or choose not to receive balance alerts by deleting the alert. This short video can help you through the process.
    • Add a new Interac e-Transfer recipient
      We’ll alert you if a new e-Transfer recipient has been added. This will help you detect possible fraud on your account.
    • Interac Online payment authorized
      We'll alert you when your account is associated with an Interac online payment. If the transaction wasn't done by you, you'll be able to report to us right away.
    • New bill payee added
      We’ll alert you if a new bill payee has been added to your account options in online banking. This is useful to you in tracking fraud on your account since fraudulent activity commonly involves the transfer of funds out of an account to a bogus vendor.
    • New message available
      If you sign up for this alert, you'll be the first to know about our special offers and other important messages about our products or services.
    • Small Business Banking alerts
      Our business members can also register for 'Transaction Pending Approval' and 'Transaction About to Expire' alerts.

    To set up alerts in online banking:

    1. Log in to Online Banking
    2. Click on "Manage Alerts" from the "Messages & Alerts" tab in the side menu, then click on "Add Contacts".
    3. Add the mobile phone or email address where you would like to receive your alerts.
    4. Choose the alerts you would like to receive by selecting "Add a New Alert".


    To set up alerts in the mobile app:

    1. Log in to the mobile app
    2. Click on the "Alerts" tile and select "Settings", then "Manage Alert Contacts".
    3. Add the mobile phone or email address where you would like to receive your alerts.
    4. Select "Manage" and choose the alerts you would like to receive.
    • What are Alerts?
      Alerts allow you to receive notifications about banking activity and other events on your account. Alerts can be set up and managed on our online banking service at any time.
    • How can I receive Alerts?
      You can receive alerts by either email, text message, or both. You are able to set up four contacts.
    • Am I charged for using Alerts?
      We are providing this service free of charge to our members. However, when you receive text message Alerts, your wireless carrier may charge for receiving text messages. We'd recommend that you check with your wireless carrier for details.
    • Is any personally identifiable information contained in an Alert message?
      Personal and personally identifiable information is not transmitted in the alert message. Accounts are identified by nicknames.
    • Why am I receiving Balance Alerts?
      If you have a chequing or savings account, a valid email address with us and access to digital banking, you will automatically be enrolled to receive Balance Alerts
    • I have a joint account. Will all of us receive Balance Alerts?
      Yes, each account holder is automatically enrolled into Balance Alerts, each can individually modify their preferences or delete the Alert.
    • How do I change my Balance Alert threshold amount?
      You can select (or unselect) from a list or their demand accounts, however there is only one threshold amount used for all selected accounts. You can set the amount as low as $0.
    • Can I choose to stop receiving Alerts?
      Yes. Within online banking, you can choose not to receive any Alerts.
    • Am I guaranteed to receive Alerts sent to me?
      Alerts cannot be guaranteed by Envision Financial simply because we aren't able to guarantee the stability of the wireless and internet networks being used. These networks are open to service interruptions and you may be out of the service range, which can cause a delay in receiving text messages.

    You can check the Alerts sent to you on the Alerts History page of online banking—there you'll find all the Alerts sent to you within the last 30 days.

     


    Set up or manage your alerts now


    If you don't have access to online banking or our mobile app, call us at 1-888-597-6083 or visit your branch and we'll be happy to set that up for you.


    Log in now to get started


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