ONLINE BANKING

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YOU HAVE ENOUGH THINGS TO WORRY ABOUT. BANKING SHOULDN'T BE ONE OF THEM.

Our personal online banking makes it easy to manage your money. All you need is a computer with Internet access and a personal access code. Best of all, there's never a lineup.


Not yet enrolled in online banking?

No problem. Call us at 1-888-597-6083 or come in to your local branch and we'll set you up.


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Everything you need

Check your balances, manage bill payments and view your transaction history — 24 hours a day, seven days a week.

Pay bills, send money, transfer funds between your accounts — whenever it's convenient for you.

We use the latest technology to keep your money and your information safe — always.

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​ONLINE BANKING FEATURES 
  • Access your personal and business accounts 24 hours a day, seven days a week
  • View account balances and transactions
  • View single or multiple cheque images for items that have cleared your account
  • Transfer funds to anyone with a Canadian deposit account using Interac e-Transfer®
  • Sign up for eStatements
  • Access online banking using your smartphone or download our Mobile App for Apple or Android
  • Pay bills—immediate, future dated or recurring
  • Add and remove bill vendors
  • Manage your profile and account settings
  • View important messages and special offers from Envision Financial
  • Order cheques
  • Download your statements to popular software programs
  • Change your personal access code
  • Create, list and remove stop payments


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READY TO ENROLL IN ONLINE BANKING?

Call us at 1-888-597-6083 or visit one of our branches to obtain your secure personal access code.

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24/7 SECURITY 

At First West Credit Union, keeping your financial information secure is our top priority. The first time you log in to online banking, you’ll be asked to set up some security questions (and provide answers that are unique to you) before proceeding with your login. For subsequent logins, you’ll only be prompted to answer one of your security questions when the system determines there is a potential risk for online attack.

Learn more about our privacy and security practices.


SETTING UP ACCOUNT ALERTS 

Account alerts can help protect you against potential fraud on your account and also let you know when we've got a special offer for you.

To set up alerts:

  1. Log in to Online Banking
  2. Click on Manage Alerts from the Messages & Alerts menu, then click on Register for Alerts.
  3. Add the mobile phone or email address where you would like to receive your alerts (if you’ve already added a phone for text banking you can use the same phone).
  4. Select the alerts you would like to receive.

If you don't have access to Online Banking, call us at 1-888-597-6083 or visit your branch and we'll be happy to set that up for you.


Account Alerts FAQs

What are alerts?
Alerts allow you to receive notifications about banking activity and other events on your account. You can set up and manage your alerts on our online banking service at any time.

What alerts can I sign up for?

  • Log in to online banking
    If someone logs into your online banking account, we’ll send you an alert. If you weren’t the one who logged in, you can let us know right away.

  • Personal Access Code (PAC) changed
    If your PAC is changed, we'll alert you. If this transaction wasn't authorized by you, you'll be able to report it to us immediately.
  • New bill payee added
    We’ll alert you if a new bill payee has been added to your account options in online banking. This is useful to you in tracking fraud on your account since fraudulent activity commonly involves the transfer of funds out of an account to a fraudulent vendor.
  • Interac® Online payment authorized
    Sign up to receive alerts which let you know when an Interac® Online payment has been authorized from your account.
  • Online banking disabled due to incorrect response to security question
    Get an alert when online banking has been disabled on your account due to excessive attempts to answer your login security question.
  • Add a new e-Transfer recipient
    We’ll alert you if a new e-Transfer recipient has been added. This will help you detect possible fraud on your account.
  • New message available
    If you sign up for this alert, you'll be the first to know about our special offers and other important messages.

How can I receive Alerts?
You can receive alerts by either email, text message, or both. You are able to set up four contacts.

Am I charged for using alerts?
We are providing this service free of charge to our members. However, when you receive text message alerts, your wireless carrier may charge for receiving text messages. We recommend that you check with your wireless carrier for details.

Is any personally identifiable information contained in an alert message?
Personal and personally identifiable information is not transmitted in the alert message. Accounts are identified by nicknames. Nicknames are also used for SMS Text Banking.

There are only a few alerts to choose from—will more options be available soon?
We plan to continue adding different types of alerts as time goes on. Check the Manage Alerts section of online banking regularly to see what alerts have been added to your list of options.

Can I choose to stop receiving alerts?
Yes. Within online banking, you can choose not to receive any alerts.

Am I guaranteed to receive alerts sent to me?
Alerts cannot be guaranteed by Envision Financial simply because we aren't able to guarantee the stability of the wireless and internet networks being used. These networks are open to service interruptions and you may be out of the service range, which can cause a delay in receiving text messages. You can check the alerts sent to you within the last 30 days on the Alerts History page of online banking.

EARN UP TO $500 WITH REFERRAL PERKS​®

Do you love banking with a credit union and saving yourself from having to pay fees for everyday transactions? Well, refer a friend and you both get $100. You can earn up to $500 a year!

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WE'RE HERE FOR YOU

Everything is easier with a little help.

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